Welcome to this guide! In this article, we’ll walk you through the entire process of wholesale and custom orders for water pipes and 420 products from Murdoch Glass. Whether you’re a first-time buyer or looking to streamline your ordering experience, this guide will help you quickly understand each step for a smooth and efficient purchase.
Wholesale Process: From Order to Delivery
- Inquiry & Quotation: Once we receive your inquiry, we’ll respond within 24 hours to confirm your needs and provide a quote.
- Order Confirmation & Payment: After confirming your order, we’ll require a 30% deposit and begin the sample production.
- Sample Approval & Mass Production: Once you approve the sample, we’ll proceed with mass production, starting right away. This usually takes 10 – 15 days.
- Inspection & Packaging: Every product is thoroughly inspected and carefully packaged before shipment. This usually takes 1-2 days.
- Final Payment: Before shipment, we’ll require the remaining 70% payment.
- Shipping & Delivery: After shipment, delivery times are:
- Sea Freight: About 30 business days
- Air Freight: About 12 business days
Frequently Asked Questions
1. What is the minimum order quantity (MOQ)?
For basic models of bongs or dab rigs (without any logos, designs, percolators, or complex features), the MOQ is 1 carton. Depending on the size and thickness, each carton typically contains 12-18 pieces.
For ODM and OEM customization services, the MOQ typically ranges from 50 to 100 pieces, depending on the complexity of the customization. For more details about customizing your water pipe, please refer to our customization guide.
2. How can I customize my water pipe?
Whether you want to add a brand logo, custom design, replicate an existing market model, or create a completely unique design, we have a detailed guide on how to customize your water pipe. It covers all your questions and concerns about the customization process.
3. What packaging options are available?
Each glass water pipe is wrapped in bubble wrap to ensure protection during transit. If needed, we also offer gift box packaging. Our standard packaging (bubble wrap, cartons, pallets) minimizes the risk of damage during shipping.
4. What shipping options and delivery times do you offer?
We offer various shipping methods, including sea freight, air freight, FedEx, and DHL. Delivery times are as follows:
- Sea Freight: Approximately 30 business days
- Air Freight: Approximately 12 business days
- FedEx: Approximately 5-15 business days
- DHL: Approximately 12-15 business days
5. Do you require any license?
No, We don’t need nay license.
6. Can you guarantee safe shipping and smooth customs clearance?
Yes, we guarantee the safe shipping of your products and smooth customs clearance. If any issues arise during shipping, we provide a guarantee for reshipment or a refund, and we will clearly communicate all details with you before payment.
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